Shipping policy

At Aurevia, we aim to make every order experience simple, safe and reliable. We ship our products to customers across Australia and to selected international destinations.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, product launches or other busy periods, processing may take longer. We will make reasonable efforts to keep customers informed of significant delays.

2. Shipping Within Australia

We offer delivery across Australia.

Estimated delivery times after dispatch are:

  • Standard Shipping: 2–7 business days
  • Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location, courier service, public holidays, weather conditions and other circumstances outside Aurevia's control.

3. International Shipping

Aurevia ships to selected international destinations.

International delivery times will vary depending on the destination, shipping service selected and customs processing.

Estimated delivery after dispatch:

  • Standard International Shipping: approximately 7–21 business days
  • Express International Shipping: approximately 3–10 business days

These timeframes are estimates and do not include order processing time or delays caused by customs, local postal services, weather, public holidays or other circumstances outside our control.

International shipping availability and rates will be calculated and displayed at checkout based on the destination and package.

4. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, GST/VAT, brokerage fees or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Aurevia is not responsible for delays caused by customs authorities or for additional charges imposed by the destination country.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, Aurevia may offer free shipping or promotional shipping rates. Any applicable offer will be clearly displayed on our website or at checkout.

6. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

International tracking information may be provided through the relevant postal or courier service and may take some time to update after the parcel leaves Australia.

7. Incorrect or Incomplete Address

Please carefully check your delivery address before completing your purchase.

If an order is returned to Aurevia because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent.

If you notice an address error immediately after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Delayed Deliveries

Delivery dates are estimates and are not guaranteed.

Delays may occur due to:

  • Courier or postal service disruptions
  • Customs processing
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Incorrect or incomplete delivery information
  • Events outside Aurevia's reasonable control

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate and assist you.

9. Lost, Missing or Damaged Parcels

If your parcel arrives damaged, please contact Aurevia as soon as possible and provide photographs of the product and packaging.

If tracking shows that your parcel has been delivered but you cannot locate it, please check your property, mailbox and with household members or neighbours before contacting us.

We will work with the relevant delivery provider to investigate missing or damaged shipments and determine an appropriate resolution.

10. International Delivery Restrictions

Some products may not be available for shipment to certain countries due to customs regulations, import restrictions or carrier limitations.

Aurevia reserves the right to cancel or decline an international order where delivery of a product is prohibited or impractical in the destination country.

If an order cannot be shipped because of such restrictions, we will contact the customer regarding the available options.

11. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

Where applicable, customers may have rights to a repair, replacement, refund or other remedy if a product does not meet the required consumer guarantees.

12. Contact Us

If you have questions about shipping, tracking or your order, please contact us:

Aurevia
Email: support@aureviashopping.com
Website: https://aureviashopping.com/

We are committed to providing our customers in Australia and around the world with a smooth and reliable shopping experience.